You means you the person using and/or accessing the CareCorner website.
Us, We means Evolve Research and Consulting Pty Ltd, which operates CareCorner website (“website”) on behalf of Bupa Australia Pty Ltd and its related bodies corporate (together “Bupa”).
Thank you for joining CareCorner! This policy will help you to understand what personal information we collect, how we use it, and the choices you have regarding your personal information. We believe that your trust in our services is very important, and we take your privacy very seriously.
All personal information that we collect is subject to the Privacy Act 1988 (Commonwealth). Information about the Act can be found at the Australian Government website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au. CareCorner observe the Australian Privacy Principles (APPs) contained in the Act.
We, the provider of CareCorner service, collect information in two ways:
- When you give it to us or when you give us permission to obtain it. When you sign up for or use our services and/or products, you consent to give us certain personal information. This can include your name, email address you used to sign up, address and any other information, including sensitive information, you provide us.
Whenever you use CareCorner website, or any other website, the computer on which the web pages are stored (the Web server) may record the network address of your computer so that it can send requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is usually anonymous.
We do not keep a record of the IP addresses from which users access our website except where you have specifically provided us with information, in which case we also record your IP address.
CareCorner does not store any credit card information.
How we use the Personal Information we collect
We use your personal information to provide you with access to the CareCorner and Website and to:
- Fulfil a request
- Send incentives and prizes
- Alert you to changes to our services
- Tell you about new services
- Help you to use our services
As we operate CareCorner on behalf of Bupa, we will disclose your information to Bupa as part of our engagement. Bupa may use your personal information to undertake customer research, analytics and to contact you about your experience in using Bupa products or services. Bupa will handle your personal information in accordance with their Information Handling Policy, available at bupa.com.au
We do not sell the personal information you provide for financial gain nor do we share such information with third parties for the purpose of sending you advertisements for products or services which are not affiliated with us, or with our affiliates or business partners. We may, however, share personal information that you provide to us for legitimate business purposes, including without limitation, the following:
- Transferring such information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
- Disclosing such information is allowed by law or our legal counsel forms a belief in good faith that such disclosure is required by federal or State law, subpoena or court order.
We apply industry-standard practices to protect your personal information from loss, misuse, alteration and destruction. Such measures include firewalls and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and we do not guarantee the information you provide will never be obtained by unauthorized persons. In some areas of our website, we require a user ID and password for you to access certain information. We will not disclose such password to third parties; however, you are responsible for maintaining the privacy and security of your password.
Obtaining and Correcting Personal Information
If you wish to obtain a copy of the personal information that we have obtained from you through your use of this website, or you believe that we have personal information about you that is incorrect or you wish to delete any personal information that we have obtained from you through your use of our website, please contact us using the information below:
Level 4, 415 Bourke St,
Making a Complaint about our handling of your Personal Information
If you wish to make a complaint about our handling of your personal information, please contact us on the details above. To provide you with an appropriate response, we may request further information about your compliant and verification of your identity.
We will investigate your complaint and endeavour to provide you with a response within 30 days of receipt of your complaint. If we cannot respond in the timeframe specified, we will contact you and explain the reason for the delay and give you a new timeframe for our response.
If you are not satisfied that we have resolved your complaint you can request that the matter is escalated for review by our CEO at the contact details above.
If you are still not satisfied that your complaint has been resolved by us, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) which deals with complaints under the Privacy Act 1988 in relation to personal information.
The OAIC can be contacted at:
Telephone number: 1300 363 992
Post: GPO Box 5218, Sydney, NSW 2001